PROJECT 01
Bundle — AI-focused redesign
Bundle was drifting into a feature catalogue. We rebuilt the product around a single AI-assisted flow so a new user reaches a useful answer in one screen instead of five.
ROLE / SCOPE
Product lead — discovery, scope calls, design direction, launch
DECISION TRACE
01 / SIGNAL
Support logs showed most sessions ended before the first result: people could not tell which tool to open.
02 / PRODUCT DECISION
Collapse the tool menu into one prompt-first entry point and let the model route the request.
03 / TECHNICAL REALITY
Routing accuracy was only good enough with a narrow tool set, so we shipped four routes instead of eleven.
04 / OUTCOME / LEARNING
Time-to-first-result dropped sharply, and the narrower route list turned out to cover most real requests.